FAQs

ROES Client Software FAQs

• What are the system requirements to run the ROES Client?
• What are some reasons the ROES Client won’t start? 
• The ROES Client is giving an “Invalid Argument” at startup, but has worked before. How do I get past this?
• The client begins to start and then vanishes from the screen, and I get an   hs_pid_error.txt file on my desktop. What causes this? 
• The Add to Order button is not allowing me to click on it, but I have added images into the product and want to submit it.
• What characters cannot be used in image file names?
• I skipped the option during the initial launch - how can I create a ROES desktop shortcut?
• In trying to finish an order, I am receiving a “...cannot find the path specified” for the .zip file, what causes this?
• The ROES Client will not allow me to use tiff images, is this behavior correct?
• Images I am dropping onto products in the ROES Client are darkened, hued, or not appearing. What causes this?